Our return policy is valid for 30 days from the date of shipping. We will only accept unused products that are returned in their original condition and packaging, and must be accompanied by a receipt or proof of purchase.
Please note that we cannot offer refunds on items that are not returned in their original packaging or that are missing parts not due to our error.
Upon receipt and inspection of your returned item, we will send you an email to confirm its acceptance. If your return is approved, your refund will be processed and automatically applied to your original method of payment. Most refunds will be applied within 7 days of receipt.
Please be aware that we are unable to refund original shipping charges for returned goods, and we do not offer refunds on sale items.
How do I initiate a return?
We want happy customers, should you not be satisfied with your purchase, please email the following information to firstname.lastname@example.org and we will reply promptly with instructions.
- Order Number #SPE
- Items that you would like to return
- Reason for return
Please only send your return once we have acknowledged your request for a return by email. We have a separate return address for our USA customers within the USA.
When returning items we would ask that you use a suitable tracked service. We cannot guarantee that we will receive your returned item otherwise.
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